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Terms and Conditions

§1 General Provisions

  1. These Terms and Conditions define the rules for using the online store available at www.lovevibe.eu, operated by:

DEKA TRADE CZ S.R.O.
Bezručova 220/9,
73701 Český Těšín, Czech Republic
VAT ID: CZ09008845
Phone: +420 608 424 864
Email: info@lovevibe.eu

  1. The LoveVibe.eu store operates in accordance with applicable European Union laws and, for consumer sales in Poland, in accordance with Polish consumer protection regulations.
  2. These Terms and Conditions are continuously available on the website in a manner that enables the acquisition, reproduction, and storage of their content.

§2 Definitions

  1. Customer – a natural person, legal person, or organizational unit without legal personality but with legal capacity, placing an order in the Store.
  2. Consumer – a natural person making a purchase not directly related to their business or professional activity.
  3. Product – any goods offered for sale through the LoveVibe.eu store.
  4. Seller – DEKA TRADE CZ S.R.O., as identified in §1.
  5. Store – the website available at www.lovevibe.eu, which allows product orders.
  6. Terms and Conditions – this document.
  7. Business Days – Monday through Friday, excluding public holidays in Poland or the Czech Republic.
  8. Sales Agreement – an agreement concluded between the Customer and the Seller under the terms set out herein.
  9. Customer Account – an individual panel available to a logged-in Customer containing order history and Customer details.

§3 Technical Requirements

  1. To use the Store, a device with internet access and a current web browser supporting cookies and JavaScript is required.
  2. The Seller uses cookies to ensure proper functioning of the Store. Details are included in the Privacy Policy.

§4 Registration and Login

  1. Orders may be placed without registration or by creating a Customer Account.
  2. Registration requires providing contact information and setting a password.
  3. The Customer is obliged to keep login details confidential.

§5 Placing Orders

  1. Orders can be placed 24/7, every day of the week.
  2. To place an order, the Customer adds products to the cart, provides shipping information, and chooses a payment method.
  3. The sales contract is concluded once the Seller confirms the order for processing.

§6 Prices and Payments

  1. All prices displayed in the Store are gross prices (including VAT) and are shown in Polish zloty (PLN) or euros (EUR).
  2. Available payment methods:
    • bank transfer to the Seller’s account,
    • online payments (PayU, Stripe, PayPal, or other options listed on the website),
    • payment cards,
    • any other method listed in the Store.
  3. Payment must be made within 3 business days of placing the order.

§7 Delivery

  1. Products are delivered within Poland, the Czech Republic, and selected European Union countries.
  2. Shipping costs and delivery methods are specified on the Store’s website.
  3. The Seller guarantees delivery of goods free from defects.

§8 Complaints and Warranty

  1. The Seller is liable to the Consumer for the non-conformity of goods with the contract, in accordance with applicable consumer protection laws.
  2. Complaints may be submitted:
    • via email: info@lovevibe.eu,
    • by post: DEKA TRADE CZ S.R.O., Bezručova 220/9, 73701 Český Těšín, Czech Republic.
  3. A complaint should include Customer contact details, a description of the issue, and a proposed resolution.
  4. The Seller will respond to the complaint within 14 days of receipt.

§9 Right of Withdrawal

  1. A Consumer or an Entrepreneur with consumer rights may withdraw from the sales contract within 14 days without giving any reason.
  2. The 14-day period begins upon receipt of the goods.
  3. The withdrawal can be submitted by:
    • sending a withdrawal form by email: info@lovevibe.eu,
    • sending a written statement by post to: DEKA TRADE CZ S.R.O., Bezručova 220/9, 73701 Český Těšín, Czech Republic.
  4. The Customer bears the cost of returning the goods, unless agreed otherwise.
  5. Refunds will be issued within 14 days of receipt of the returned goods.

§10 Guarantee

  1. Some products may be covered by a manufacturer’s warranty. Details are provided in the product description or warranty document.
  2. The terms of the guarantee are specified by the manufacturer.

§11 Electronic Services

  1. The Store allows Customers to use the following services:
    • creating and managing a Customer Account,
    • subscribing to the newsletter.
  2. The Customer may cancel services at any time without giving a reason.

§12 Personal Data Protection

  1. Personal data is processed in accordance with applicable data protection regulations and the Store’s Privacy Policy.
  2. The data controller is DEKA TRADE CZ S.R.O.

§13 Final Provisions

  1. These Terms and Conditions come into effect on the date of publication on the Store’s website.
  2. The Seller reserves the right to amend the Terms and Conditions. Amendments become effective upon publication.
  3. In matters not regulated herein, the applicable provisions of Polish and EU law shall apply.

 

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